Privacy Policy Last updated:

TOLAND Private Limited ("TOLAND," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have, in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023. By using our Website (toland.co.in) or placing an order with us, you consent to the practices described in this policy.

1. Information We Collect Information you provide directly: Name, email address, phone number Shipping and billing address Order details and purchase history Messages you send us via the contact form, email, or phone For Dealers: business name, GST details, and business contact information

IP address, browser type, device information Pages visited, time spent on the Website, and referral source Cookies and similar tracking technologies (see Section 5)

Payment information: We do not store your full card or UPI details on our servers. Payments are processed through secure third-party payment gateways [name your provider, e.g., Razorpay/PayU], who handle this information under their own security and privacy standards.

2. How We Use Your Information We use the information we collect to: Process and fulfil your orders, including shipping and returns Communicate with you about your order, account, or enquiries Manage dealer/wholesale relationships and pricing Improve our Website, products, and customer experience Send promotional communications, where you've opted in (you can opt out anytime)

Comply with legal and tax obligations (e.g., GST invoicing) Run and measure advertising, including via tools like Meta (Facebook/Instagram) Pixel, once implemented

3. Sharing of Information We do not sell your personal information. We may share it with: Logistics/courier partners, to deliver your order Payment gateway providers, to process transactions securely IT/hosting service providers (e.g., Hostinger), who help operate the Website Government or regulatory authorities, where required by law Dealers, only where relevant to fulfilling a wholesale order (e.g., delivery coordination) — customer D2C data is never shared with dealers

4. Data Retention We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including order history for tax/accounting compliance (typically 🔧 8 years under Indian tax

5. Cookies and Tracking Our Website uses cookies and similar technologies to: Keep your cart and preferences saved Understand how visitors use our Website (analytics) Support advertising and retargeting (e.g., Meta Pixel), once implemented You can control or disable cookies through your browser settings, though this may affect some Website functionality.

6. Your Rights Under the Digital Personal Data Protection Act, 2023, and applicable law, you have the right to: Access the personal data we hold about you Request correction of inaccurate or incomplete data Request deletion of your data, subject to our legal retention obligations Withdraw consent for marketing communications at any time

7. Data Security We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy Our Website and Products are not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, please contact us so we can remove it.

9. Grievance Officer In accordance with the Information Technology Act, 2000, and rules made thereunder, the contact details of the Grievance Officer are:

10. Third-Party Links Our Website may contain links to third-party sites (e.g., our Instagram or Facebook pages). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies separately.

11. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last updated" date.