Shipping and Returns Policy

At TOLAND, we want your denim to reach you quickly and in perfect condition — and if something isn't right, we want to make it easy to fix. Here's everything you need to know.

Shipping Delivery Timelines

Bihar, Jharkhand, UP:

🔧 3–5 business days Rest of India:

🔧 5–8 business days Orders are processed and dispatched within

🔧 1–2 business days of confirmation, excluding Sundays and public holidays.

Shipping Charges

Free shipping on all orders above ₹999 Orders below ₹999 incur a flat shipping charge of 🔧 ₹79

Order Tracking

Once your order is dispatched, you'll receive a tracking link via 🔧 email/SMS to follow your package until it arrives.

Delivery Areas

We currently ship pan-India. Certain remote pin codes may experience longer delivery timelines depending on courier serviceability.

Damaged or Delayed Shipments If your order arrives damaged or is significantly delayed, please contact us at info@toland.co.in with your order number within 🔧 48 hours of delivery (or expected delivery date), and we'll resolve it promptly.

Returns and Exchanges Return Window You may request a return or exchange within 🔧 7 days of delivery.

Conditions for Return To be eligible, items must be: Unused, unwashed, and unworn In original condition with all tags attached In original packaging Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items Products purchased during clearance/final sale Customised or made-to-order items 🔧 (adjust this list based on what you actually sell as final sale)

How to Initiate a Return

1. Email info@toland.co.in or call +91 9288380676 with your order number and reason for return

2. Our team will confirm eligibility and share pickup/return shipping instructions

3. Once the item is received and inspected, we'll process your refund or exchange

Exchanges Prefer a different size or fit? Let us know when you initiate the return — we'll prioritise dispatching your exchange once the original item is received.

Refunds Refunds are processed to the original payment method within 🔧 7–10 business days after the returned item passes quality inspection For prepaid orders, the refund will reflect in your original payment source Return shipping costs are 🔧 borne by the customer, unless the return is due to a defect or error on our part

Damaged, Defective, or Wrong Item Received If you receive a defective product or the wrong item, contact us within 🔧 48 hours of delivery with photos of the product. We'll arrange a free replacement or full refund — no return shipping cost to you in this case.

Wholesale / Dealer Orders Shipping, minimum order quantities, and return terms for bulk wholesale orders are governed separately under individual dealer agreements. Dealers should refer to their agreed terms or contact our team directly at info@toland.co.in for dealer-specific logistics support.